Frequently Asked Questions – The Batik Atelier
faq

Frequently Asked Questions

How to do measurement in order to create the long sleeve or short sleeve shirt?

For Jabodetabek (Jakarta, Bogor, Depok, Tangerang, Bekasi) area, we can have our team come visit you with scheduled time, also you can visit us in Galeri Niaga Mediterania 1 Blok E 8/B. For customers outside of Jabodetabek (Jakarta, Bogor, Depok, Tangerang, Bekasi) area, will need to do their own measurement from the closest/your own private tailor and send us the measurement through our WhatsApp.

Do you have any delivery service?

We are able to use JNE/TIKI for out of Jabodetabek (Jakarta, Bogor, Depok, Tangerang, Bekasi) area, and we can use Go-Send/Grab services for Jabodetabek (Jakarta, Bogor, Depok, Tangerang, Bekasi) area.

What is TBA return policy?

We currently did not accept return product, any special situation that leads to refund will be discussed based on case to case basis and required visual inspection.